RESERVATION & CANCELLATION POLICY

Reservation Policy

 

  1. A 50% deposit of the total room cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us if you have any questions or require any changes. This email will also include important information that we urge you to read to ensure your travel to Tulum is issue free.
  2. Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
  3. The remaining balance of your total room cost including taxes is due on check in at the hotel. Our hotel accepts cash (Mexican Pesos, US Dollars and Euros), and credit card (Visa, Master Card and American Express). Traveler’s checks are not accepted.
  4. We require a three-night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 23 – January 3).
  5. Children under the age of 16 years are not permitted to stay in the hotel.
  6. Pets are not permitted in the hotel and restaurant.
  7. We ask that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs.

OUR WIN-WIN 100% REFUND CANCELLATION POLICY

 

We understand that sometimes plans change. So we have made it easy to be a valued guest at Mezzanine by making our cancellation policies a true win-win.

 

Year round refund (excluding Christmas and New Year period)
Right up until two weeks before your check in date (14 days), you can cancel for any reason and receive a 100% refund (you win!). And we hope that you appreciate this policy and will come back to stay with us (we win!).

 

If you cancel less than two weeks before (14 days) your check in date for any reason, we will give you a 100% credit to stay at Mezzanine, or any of our Colibri Boutique Hotels, within the following 12 months.

 

Christmas and New Year ( December 23 to January 4th)
If you cancel more than one month (30 days), before your check in date you will receive a 100% refund.
If you cancel less than one month (30 days) before your check in date, we will give you a 100% credit to stay at Mezzanine, or any of our Colibri Boutique Hotels, within the following 12 months.

 

Please note: Bank fees will apply