Reservation Policy


  1. A 50% deposit of the total room cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us if you have any questions or require any changes. This email will also include important information that we urge you to read to ensure your travel to Tulum is issue free.
  2. Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
  3. The remaining balance of your total room cost including taxes is due on check in at the hotel. Our hotel accepts cash (Mexican Pesos, US Dollars and Euros), and credit card (Visa & Master Card). Traveler’s checks are not accepted.
  4. We require a three-night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 23 – January 3).
  5. Children under the age of 16 years are not permitted to stay in the hotel.
  6. Pets are not permitted in the hotel and restaurant.
  7. We ask that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs.

Cancellation Policy


  1. Cancellations made 45 days or more prior to arrival date, a 100 usd cancellation fee applies.
  2. Cancellations made between 44 and 16 days prior to arrival date, a one-night penalty applies.
  3. Cancellations made 15 days or less prior to arrival date, no refund of the deposit.

Please note: Bank fees will apply